Q: IS THIS SERVICE GUARANTEED?
A: Our Online Repair service is backed by our same quality guarantee as our onside services: if we don't fix your issue, you don't get charged. There is also a 30-DAY WARRANTY against technician error on all services performed for our clients.

Q: HOW LONG IS THE WAIT TIME?
A: We provide Online Repairs 24/7. All appointments are on a first-come first-serve basis. Repairs are typically performed on the same day.

Q: HOW LONG DOES A REPAIR TAKE?
A: This is a good question. Repair time depends on your specific issues, and also on your connection speed. Typically an Advanced Virus Removal will take anywhere from 1-3 hours time.

Q: WHY DO VIRUS REMOVALS TAKE LONGER?
A: Because we firmly believe in doing the job correctly, not quickly. The fast way is usually the wrong way. The right way may take more time but in the end you know you get what you paid for: a squeaky clean system without issues.

Q: WILL I HAVE TO DO ANYTHING?
A: In a typical situation you will not be required to perform any tasks on your end other than leaving our connectivity software running while our technicians perform services on your computer. If a reboot is required you may be asked to run the client again or do something on your end and our technicians will notify you using the chat window if any tasks are needed to be performed on your end.

Q: I PAID FOR MY APPOINTMENT, WHAT NOW?
A: A download link for our connectivity client will be provided on your return page after your payment has been processed. Once you have downloaded the client, run it and wait for your FixIT+ LiveTech representative to connect. Use our LIVE HELP feature on the website if more than fifteen minutes have passed since you ran the connectivity client.